The Program Coordinator plans, coordinates and oversees volunteer programs and special projects. This position will assist with coordinating special events and administrative projects. This position will act as the project manager for all fundraising events, volunteer and in-kind programs and projects, ensuring timelines are kept. The Program Coordinator will develop, nurture and expand sponsor and partner relationships to enhance both in-kind and monetary needs, in conjunction with the efforts of the Executive Director and Marketing & Community Relations Manager. The Program Coordinator will work closely with the House Manager and Guest Relations Team to ensure adequate coverage of the House and. maintain positive, supportive relationships with guests and volunteers.
House Program Operations:
Support the House Manager and Guest Relations Staff by ensuring proper training and scheduling of House Volunteers. Act as back-up to House Manager in their absence. Work with community groups and Senior Leadership Team to acquire needs and provide appropriate programs for guests. Shop for items, clean and organize, as necessary. Prepare and distribute resident communications as needed. Maintain safety and security of the facility. Handle guest grievances and issues.
Maintain current relationships with donors, sponsors and vendors. Plan, implement & manage the details of the events. Work closely with lead on all third party events. Manage volunteers involved with fundraising efforts. Develop timelines and deadlines to ensure events stay on track. Manage database and online platforms for events, including guest lists and registration. Represent the House to various audiences in a professional manner. Maintain vendor lists, coordinate and confirm items needed for each event. Track and organize all income & expenses, including in kind donations for each event. Ensure participants receive necessary event information.
Meet and greet in-kind donors and volunteers. Handle all in-kind donations and ensure proper process for inventory of all in-kind donations. Identify opportunities for corporate engagement, day of service and corporate take-overs in the House. Manage projects for day-of-service groups. Work with the House Manager and Director of Operations to identify needs for both in-kind supplies and services and family resources.
Identify task-specific volunteer needs. Interview and hire volunteers. Manage orientation and training required of volunteers. Review the requests for volunteer needs. Schedule volunteers to ensure adequate coverage for special events and guest relations, and ensure program needs are met. Manage & supervise volunteer projects. Respond to and address volunteer relations issues. Plan Volunteer appreciation and coordinate Volunteers for events.
Knowledge, skills and abilities
Computer proficiency, including Google Workspace. Experience with CRM, fundraising platforms,. Ability to effectively and efficiently train and utilize volunteers for completion of tasks, while maintaining positive relationships. Strong verbal and written communications skills, ability to multitask. Meticulous attention to detail and organization. Ability to troubleshoot, team player. Must physically be able to move quickly, spend long hours standing and on your feet, lift a minimum of 25lbs. Must be available to work evenings and weekends. Own transportation is a requirement as the position requires travel throughout a large geographic area for events.
To Apply, email resume and cover letter to Criley@rmhghv.org