• IT Support Technician

    Posted: 11/09/2020

    IT Support Technician - Full Time
    Intelligent IT Designs has a current requirement for a full-time IT Support Technician. This is an exciting opportunity for those with some specific skills to join a fast-growing company with great customers. Working with us, we will help you expand your skill set and develop into a great all-around IT professional. You can expect a challenging, supportive and fast-paced environment working with Cloud technologies, remote management tools, and a wide variety of environments. We guarantee, you won't be bored, you will learn a lot and your skills will grow.

    Duties
    You will need to perform various support and maintenance tasks as assigned for Intelligent IT Designs clients, both in person and via remote support tools.
    Duties will include site visits, therefore effective and above average communication skills are required. Hours of work are generally stable; however, some evening or weekend work may be required on occasion. Previous experience in the field is a plus.

    Personal Qualifications
    Above average English communication skills
    Demonstrate respectful written and verbal communication skills
    Demonstrate attention to detail
    Ability to stay calm and polite in the face of tense customers and situations
    Ability to translate technical matters from geek-speak to lay terms in a respectful way
    Ability to multi-task, prioritize, and meet all the required deadlines and expectations
    Ability to work independently as well as part of a team
    Verifiable experience in an industry other than computers or IT

    This role would best suit an IT Support Technician with at least 5 years of experience in the IT support business, who is looking to expand their skill set. Exceptional recent graduates may be considered. You will have a thorough understanding of the Wintel platform, as well as recent verifiable experience with the following:

    Technical Qualifications

    • Desktop Support
    • Windows 10, 8, 7
    • Microsoft Office 365
    • Strong Outlook
    • TCP/IP
    • Firewalls, Routers, Access Points
    • Backups and Disaster Recovery
    • Virus and Malware Removal/Tools
    • Active Directory
    • Hardware Repair
    • Mac Experience is a plus
    • Android/IOS
    • Ability and desire to learn about server support, server management and server migrations.
    Compensation
    Depends on experience. This is a fulltime position. A company phone and laptop will be provided for your work.

    How To Apply
    Those interested should email their resumes in Adobe PDF format. Please put 'IT Support Technician' in the subject line. We thank all interested parties, however only selected applicants will be contacted. No phone calls please.
    References will be required during the interview process and will be verified. You will also be expected to complete a technical skills assessment as part of the interview process.

    About IntelligentITDesigns.com
    Intelligent IT Designs is a full-service technical support firm serving the NY area since 2006. Committed to business, we enable our customers to make better business decisions for their IT needs. Dedicated to social awareness, we strive to make the world a better place through cooperation, understanding and personal responsibility. Come visit us at www.IntelligentITDesigns.com and find out about our Smart Solutions for Smart Business.
     

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