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  • Client Services Associate, Investment Management & Financial Planning

    **LOCAL CANDIDATES ONLY**

    Primary Role: To provide administrative support to our team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver a positive experience for the advisors’ clients.

    Requirements:

    • 2+ years of client service experience in professional services (financial services background preferred)
    • Proficiency in Microsoft Word and Excel; CRM applications
    • Series 65 license (Preferred but not required)

    Responsibilities:

    • Answer phones, schedule appointments, and prepare materials for client meetings
    • Keep client relationship management (CRM) systems up-to-date with client information and activity; organize, scan, and maintain all paper/electronic client files
    • Assist with information and documentation requirements for new accounts, transfers, and more
    • Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
    • Manage account activities that are operational in nature – cash management, transfers, account maintenance (e.g., periodic distributions, debits, contact changes)
    • Assume ownership of inquiries and requests; communicate with proper parties (internal or external) to ensure clients’ expectations for timely service delivery are met
    • May participate in client meetings
    • Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
    • Assist with marketing efforts and periodic communications to clients
    • Work with team to prepare quarterly reporting materials and may assist in management fee review
    • Rebalance accounts as needed
    • Assist in executing trades, following advisor instruction. Record entry(ies) in CRM system and save relevant backup per office procedures. Reconcile next day against trade confirmations.

    Core Competencies:

    • Organized with a strong attention to detail and problem-solving abilities
    • Effective oral and written communication; able to explain complex information clearly and simply
    • Time management skills with the ability to handle multiple projects and deadlines
    • Must be able to work independently and as a team player
    • Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
    • Ability and patience to learn and adapt to change (internal procedures, regulatory, systems and applications)

    Benefits:

    • Retirement plan offered, upon meeting eligibility requirements
    • Health insurance options

    Registered Investment Advisor