Customer Experience/ Service Delivery Designer

Ethan Allen Workforce Solutions
Job Description
Our client is seeking an enthusiastic and creative Customer Experience/ Service Delivery Designer for their leading medical device manufacturing company, based near Poughkeepsie, NY.  As the Customer Experience/ Service Delivery Designer, you will take a broad view of the overall user journey and the interactions across all channels from a customer and organizational perspective.  You will take a hands-on approach, from early phase exploration through finished output, to improve the usability, accessibility, and effectiveness of life-saving educational programs and services.
This is a Full Time, Direct-Hire position, in which you will earn $75,000 - $85,000 per year, based on experience.
Perks!  Bonus incentives and opportunity to advance within the organization, as well as an excellent benefits package, including medical, dental, paid time off, 401K, and more!
If you are an out-of-the-box thinker with a passion for creating the ultimate holistic user experience, and you meet the requirements below, apply now for immediate consideration.
What you’ll do as the Customer Experience/ Service Delivery Designer:
  • Research, document, visualize and evaluate user journeys, including needs and requirements
  • Use performance metrics, ideation, and conceptualization to understand how service delivery can be improved 
  • Design, prototype, and develop complete user experiences
  • Work closely with program design, implementation, and support teams to ensure alignment in approach
  • Process measurement and improvement
  • User testing and program validation
  • Additional responsibilities as assigned
 What you’ll need to be the Customer Experience/ Service Delivery Designer:
  • Bachelor’s degree in Service Design, Industrial Design, Human Factors Engineering, or similar; Master’s degree preferred
  • At least 2 years of related experience in Service Design, User Experience (UX) design, Customer Experience (CX) design, Human Factors Engineering, Interaction Design, or similar
  • Thorough insight and experience in all aspects of design methodology
  • Strong prototyping skills
  • Experience working in a multidisciplinary team
  • Experience process mapping from the customer’s perspective
  • Experience in planning and execution of user tests and design validation
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
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