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Customer Service Lead
Innovative, Hudson Valley based designer/manufacturer/e-commerce business making amazing activity-based products for children looking to add to our awesome Customer Care team. We’re talking cool stuff that makes the world a better place! If you are an talented professional excited to hit the ground running when Monday morning comes along then you should be a part of our team! We are a Mon-yeah! to Fri-yeah! group of people. And if you share that same attitude- "It's Monday!", then we want you to be a part of our team.
We're looking for a friendly, dynamic person to:- Represent Fit and Fun in a friendly, helpful, and professional manner.
- Develop ongoing professional relationships with our customers through phone calls, emails, and virtual meetings.
- Respond to incoming chats, phone calls and emails from customers.
- Process orders, create estimates, answer customer questions, and regularly follow-up on open estimates.
- Maintain/complete customer profiles in CRM.
- Log all interactions with contacts - calls, notes, meeting outcomes, etc.
- An independent, thoughtful, and reliable thinker who is self-motivated, organized, and great at multitasking and managing priorities.
- An experienced customer service rep and/or administrative assistant.
- Comfortable speaking on the phone.
- Skilled at using a computer, including QuickBooks Online, Microsoft Suite, Gmail/Google suite.
- Willing and able to learn new software as required.
- An excellent written and verbal communicator.
- Experienced with HubSpot or similar CRM.
- Has some college or other professional training.
- Paid Vacation and Sick Time
- Paid Holidays
- Health insurance
- Flexible schedule
- Casual and fun office environment
- Growth potential
- Employee Discount Program
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